Shipping & Payment Policies

Shipping


Orders are shipped in the order they are received. Expedited shipment orders, such as Priority and Express Shipping, are elevated in priority to meet delivery time deadlines. Orders are processed, packed, and shipped within 1 to 3 business days from the time the order is placed, though delivery delays can occasionally occur.


All orders are shipped via U.S.P.S. First-Class Mail®, U.S.P.S. Priority Mail™, or U.S.P.S. Express Mail™ using the least amount of packaging material possible.


If your order is under ONE POUND you will see an option to have your package shipped using U.S.P.S. First-Class Mail®. This option will be less expensive than Priority or Express, however, shipping time will be 2 to 3 days longer than with Priority Shipping. You will always receive the U.S.P.S. First-Class Mail® option, EXCEPT in the warm summer months, the U.S.P.S. First-Class Mail® option will not be available if you purchase items that may melt in transit due to the increase in transit time.


Shipping Rates & Delivery Estimates


Shipping charges for your order will be calculated and displayed at checkout. A minimum $4.80 charge will apply to any order regardless of weight.


U.S.P.S. First-Class Mail® rates are determined by the US Post Office at the time of check out. The cost is based on weight and distance from Tennessee (this is only available for orders under 1 pound).


U.S.P.S. Priority Mail™ rates start at $8.45


U.S.P.S. Express Mail™ rates start at: $27.10


Priority mail takes approximately 2 to 3 business days to arrive once shipped (depending on your distance from Tennessee); First Class Mail takes approximately 4 to 5 business days to arrive once shipped (depending on your distance from Tennessee).


Orders over $50.00 qualify for free shipping, and will be shipped via U.S.P.S. Priority Mail™.


Shipment Confirmation & Order Tracking


You will receive a Shipment Confirmation email notification once your order has shipped containing your tracking number(s).


International Shipping Policy


We currently do not ship outside the U.S.


Local Pick-Up


We do allow for pre-arranged pick-up of orders. Please call 615-500-3471 to schedule a time that is convenient for you. At this time we do not own a retail location. Our pick-up address is 355 Doane Road, New Market, TN 37820.


Payments


We accept the following forms of payments:


  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal - *As reflected in their Acceptable Use Policy, PayPal currently does not permit the use of their payments platform for the sale of products containing Cannabidiol (CBD).


Your credit card will be charged once the order is placed. If we are not able to fulfill your order for any reason your credit card will be refunded.


Security


We use industry-standard SSL (Secure Sockets Layer) to ensure that your online transaction and credit card information are safe. We do not save credit card information in our system.


Missing Item Policy


Although every effort is made to ensure orders are complete and correct prior to shipping, mistakes do happen. If an item is missing, please let us know. We can ship it out to you, issue a refund, or include it in your next order. If you receive something you did not order, please enjoy it, or share it with someone else.


Returns Policy


Our Return & Refund Policy provides detailed information about options and procedures for returning your order.


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